Terms & Conditions
Last updated: August 2026
These terms govern your use of the KP Landscaping website and any landscaping, hardscaping, tree, fence, deck, porch, lawn care or snow plowing services you book with us across Buffalo, Rochester and Batavia, NY. By requesting a quote, booking a service or using this site, you agree to the terms below.
1. Services provided
KP Landscaping provides residential and commercial landscaping, hardscaping, tree care, fence, deck and porch construction, lawn care and seasonal snow plowing throughout our service area. Specific availability can depend on property location, time of year and site conditions, and is confirmed at the time of your quote.
2. Estimates & pricing
Estimates are based on the property details, photos and scope you provide, and on a site visit where applicable. A written estimate is valid for 30 days from the date issued. If the actual site conditions or requested scope differ materially from what was quoted, we will discuss and confirm any price adjustment with you before continuing work.
3. Scheduling & access
Appointment windows are estimates, not guarantees. Weather, prior jobs and equipment needs can shift a crew's arrival time. You're responsible for making sure our crew has safe, clear access to the work area, including any gates, driveways or equipment paths discussed at the time of booking.
4. Payment & billing
Larger installs (hardscaping, fences, decks, porches) typically require a deposit before work is scheduled, with the balance due at completion, unless a payment plan has been agreed to in writing. Recurring services such as lawn care and snow plowing are billed on the cycle stated in your service agreement. We accept the payment methods listed at booking; unpaid balances may be subject to a late fee and can pause scheduling of future work until resolved.
5. Cancellations & rescheduling
We ask for at least 24 hours' notice to cancel or reschedule a booked appointment. Late cancellations or a locked/inaccessible property at arrival may be treated as a completed visit for billing purposes, since a crew and equipment were already allocated to your job.
6. Customer responsibilities
Please secure pets, move vehicles and personal items out of the work area, and flag any underground utilities, irrigation lines, invisible fencing or fragile landscaping features you'd like our crew to work around before we arrive.
7. Weather & service limitations
Severe weather, unsafe ground conditions or safety concerns may require us to postpone or adjust a scheduled visit. For snow plowing, dispatch is prioritized by storm severity and route order rather than a fixed appointment time, consistent with the service agreement you receive at sign-up.
8. Website use
This website is for browsing our services and requesting quotes. You agree not to copy, scrape or republish site content, attempt to gain unauthorized access to our systems, or use the site for any unlawful purpose.
9. Warranties & liability
Hardscape installations carry a two-year workmanship warranty from completion; plantings we install and water-plan carry a one-time, first-season replacement guarantee. These warranties cover our workmanship. Not damage from misuse, third-party work, extreme weather, or pre-existing conditions on your property that were not part of the original scope. Our liability for any claim is limited to the amount paid for the service in question.
10. Text message communications
If you share a mobile number and opt in, we may text you appointment reminders, crew arrival updates or storm/snow dispatch notices. Message and data rates may apply. You can opt out at any time by replying STOP, or by contacting us at sales@kplandscaping.us.
11. Right to refuse or suspend service
We may decline, pause or end service for reasons including crew safety, unsafe site conditions, non-payment, or conduct that makes it unreasonable for us to continue working at a property.
12. Changes to these terms
We may update these terms from time to time; the current version is always posted on this page with its last-updated date. Continued use of our services after an update means you accept the revised terms.
13. Contact us
Questions about these terms? Reach us at sales@kplandscaping.us or (585) 560-1134.